In today's  economy, one key element for surviving is excellent customer service. This is a huge opportunity for you to significantly improve your customer service, and stand out among your competitors. This is not the time to 'wait and see.' Action is an absolute requirement!   Don't shoot yourself in the foot!

The Expert's Guide to Customer Service - a compilation of 27 articles by Rosanne D'Ausilio, Ph.D., Customer Service Expert.

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