Customer Service Expert Gives Out the Secrets for Customer Service Success that Most Companies Don’t Know Including How To Really Explode Your Business, Retain Your Customers, Measure Your Success, and Positively Impact Your Bottom Line!
How to Kick Your Customer Service Up a Notch: 101 Insider Tips. Customer Service Expert, Rosanne D’Ausilio, Ph.D., reveals the insider tips you need to know to propel your customer service up a notch, and give your organization an edge over the competition.
Rosanne D’Ausilio, Ph.D., an industrial psychologist, master trainer, consultant, and president of Human Technologies Global, Inc., is known in the industry as the “practical champion of the human.”
Her expertise makes her a much-sought-after speaker and she advises many organizations on how to improve their performance--kick it up a notch!
How to Kick Your Customer Service Up a Notch: 101 Insider Tips is the fourth book published by Ms. D’Ausilio. The other best selling titles are Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.), Customer Service and the Human Experience, and Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck).
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Here's a sample list of tips:
A.D.D.I.E. - Assessment Process
Tip #6 First Call Resolution
Tip #14 Change Management
Tip #17 Stress Management
Tip #26 Upset Formula
Tip #35 Thinking Traps
Tip #37 Mission Statements
Tip #47 Great Calls
Tip #48 Metrics
Tip #60 Employee Accountability
Tip #62 The Human Challenges of Email
Tip #69 Verbal Patterns of Communication
Tip #75 Effective Listening
Tip #80 Spacing Out
Tip #85 After Call Process
Tip #90 Productive Worrying
Tip #100 Giving Compliments
What are people saying about these valuable tips?
I appreciate these tips as it helps me to better understand what is "standard" customer service expectations.
These tips are great! So many of the topics you cover in there hit close to home. Just wanted to give you some feedback. Thank you for the opportunity.
Thank you, Dr. Rosanne, for that true and encouraging Tip #47. I will remember reading this on the next encounter with the next person!!
I am enjoying receiving your Human Tech Tips! I really appreciate the info you provide.
Just a word of gratitude to say how much I appreciate reading your tips. I have been faced with a stressful crisis recently and the tips are all valuable to helping me recover.
I'm manager & owner of a small press company and we have a small and family-like atmosphere. It's special but like a small family - sometimes I feel like I'm the parent and I have children moaning to me about the others' behavior. Your recent articles about conflict are absolutely perfect and have provided me with much needed wise guidance.
The leading edge never felt so
smooth and understandable. Author,
speaker and thought leader, Rosanne
D’Ausilio brings her unique brand of
service-oriented insight to her
Rosanne chose the right name for her company: Human Technologies. She never forgets that people are at the heart of technical advancement and service excellence. Her professional integrity and perfectionist’s approach to problem solving have made her a resource people turn to for fresh thinking and practical solutions. She is seen by many as a Johnny Appleseed of best practices, spreading around her helpful hints, which grow and add value wherever they take root.
If you're looking for someone with powerful information and strategies to help you then Rosanne is the one you absolutely "MUST" listen to! Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne thank you for everything!
Frontier Marketing Intl, LLC Atlanta, GA
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