How to Kick Your Customer
Service Up A Notch: Volumes I and II
Customer Service Expert
Gives Out the Secrets for Customer Service Success
that Most Companies Don’t Know Including
How To Really Explode Your Business, Retain
Your Customers, Measure Your Success, and Positively Impact
Your Bottom Line!
Because...If you keep doing what you're
keep getting what you got! It's the definition of
insanity--doing the same thing over and over again expecting the results to be
Did you know?
out of 10 consumers switched providers in one or more industries because of poor
customer service. Was your company impacted?
What is your cost of your lost customer? What is the cost of
dissatisfaction with your company? What is the cost of employee
dissatisfaction and turnover?
What is your investment to obtain a new or potential customer?
you know your numbers, these 202 tips can help lower your losses.
you don't know your numbers, these tips will inform you how to calculate your
numbers. You will get industry standards to benchmark yourself
Volume is $47. For a limited time, buy both Volume I and II
are $87- plus
shipping and handling - plus bonuses listed below
valued at over
Service Expert, Rosanne D’Ausilio, Ph.D., reveals the insider tips you need
to know to propel your customer service up a notch, and give your
organization an edge over the competition.
Rosanne is an industrial
psychologist, master trainer, consultant, and president of Human
Technologies Global, Inc., known in the industry as the “practical
champion of the human.” Her expertise makes her a
much-sought-after speaker and she advises many organizations on how to
improve their performance--kick it up a notch! She has written 6 best
sellers: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and The Human Experience (co-authored with
Dr. Jon Anton), Lay Your Cards on the Table: 52 Ways to Stack Your Personal
Deck, The Expert's Guide to Customer Service, and the above two volumes of
included (among others):
A.D.D.I.E. - Assessment
First Call Resolution
The Human Challenges of Email
Common (or Not So Common) Decency
vs. Speech Recognition
Verbal Patterns of
After Call Process
Finding Your Customer’s Why
Sam Walton’s 10 Rules
What are people saying?
described in this book are functional, achievable, and actionable. Through
Rosanne’s professional quest to “humanize” customer service, she has gathered
ideas from many sources, and shares them with us in this book. A strong belief
of mine, and the philosophy of my worldwide benchmarking efforts is: “All of us
are smarter than any one of us.” In my opinion, this concept is what makes
Rosanne’s new book a “must-read” for all. In short, by understanding what works
for others, through Rosanne’s Tips, you can implement them, where applicable, at
your own companies.
Dr. Jon Anton, Adjunct
Professor, Purdue University Center for Customer-Driven Quality.
I appreciate these tips as it helps me to
better understand what is "standard"
customer service expectations.
These tips are great! So many of the topics
you cover in there hit close to home. Just
wanted to give you some feedback. Thank you
for the opportunity.
Thank you, Dr. Rosanne, for that true and
encouraging Tip #47. I will remember reading
this on the next encounter with the next
I am enjoying receiving your Human Tech
Tips! I really appreciate the info you
I have been subscribed to these e-mails
for a few months now and I find them
most interesting and helpful, as do my
Just a word of gratitude to say how
much I appreciate reading your
tips. I have been faced with a
stressful crisis recently and the
tips are all valuable to helping me
manager & owner of a small press
company and we have a small and
family-like atmosphere. It's special
but like a small family - sometimes
I feel like I'm the parent and I
have children moaning to me about
the others' behavior.
Your recent articles about conflict
are absolutely perfect and have
provided me with much needed wise
The leading edge never felt so
smooth and understandable. Author,
speaker and thought leader, Rosanne
D’Ausilio brings her unique brand of
service-oriented insight to her
Rosanne chose the right name for her
company: Human Technologies. She
never forgets that people are at the
heart of technical advancement and
service excellence. Her
professional integrity and
perfectionist’s approach to problem
solving have made her a resource
people turn to for fresh thinking
and practical solutions. She is
seen by many as a Johnny Appleseed
of best practices, spreading around
her helpful hints, which grow and
add value wherever they take root.
If you're looking for someone with
powerful information and strategies
to help you then Rosanne is the one
you absolutely "MUST" listen to!
Never in my life have I met someone
so candid and full of such
integrity. Thank you Rosanne thank
you for everything!
Frontier Marketing Intl, LLC
Bonuses totalling over $700 include:
1) Customer Service and The
Human Experience, Chapter 2 - Value
2) Wake Up Your Call Center:
Humanize Your Interaction Hub, 4th
edition, Chapter 2 - Value $25
3) MP3 Radio interview on Call Talk -Value $50
4) Sixty (60) minute
consult/coach/goal setting session
with Dr. Rosanne D'Ausilio - Value
5) The 10 Commandments of
Email - Value $25
6) The Power of the
Unspoken Word (body language) - Value $50
7) The Impact of Conflict
Management Training on Customer Service Delivery--Overview of case study - value
For further information, contact Rosanne
D’Ausilio at 845/222-2455
© 2012 Customer-Service-Expert.com/Special
division of Human Technologies Global, Inc.
845/222-2455 - fax 928/223-6165