Customer Service Expert Gives Out the Secrets for Customer Service Success that Most Companies Don’t Know Including How To Really Explode Your Business, Retain Your Customers, Measure Your Success, and Positively Impact Your Bottom Line!
Because...If you keep doing what you're
doing, you'll 
Buy Now
Did you know?
- 6 out of 10 consumers switched providers in one or more industries because of poor customer service. Was your company impacted?
- What is your cost of your lost customer? What is the cost of dissatisfaction with your company? What is the cost of employee dissatisfaction and turnover?
- What is your investment to obtain a new or potential customer?
If you know your numbers, these 202 tips can help lower your losses.
If you don't know your numbers, these tips will inform you how to calculate your numbers. You will get industry standards to benchmark yourself against.
Each
Volume is $47. For a limited time, buy both Volume I and II
are $87- plus
shipping and handling - plus bonuses listed below
valued at over
$700.
Customer Service Expert, Rosanne D’Ausilio, Ph.D., reveals the insider tips you need to know to propel your customer service up a notch, and give your organization an edge over the competition.
Rosanne is an industrial psychologist, master trainer, consultant, and president of Human Technologies Global, Inc., known in the industry as the “practical champion of the human.” Her expertise makes her a much-sought-after speaker and she advises many organizations on how to improve their performance--kick it up a notch! She has written 6 best sellers: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and The Human Experience (co-authored with Dr. Jon Anton), Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, The Expert's Guide to Customer Service, and the above two volumes of 202 tips.
Topics included (among others):
A.D.D.I.E. - Assessment Process Employee Accountability First Call Resolution The Human Challenges of Email Common (or Not So Common) Decency Voice Verification vs. Speech Recognition Change Management Verbal Patterns of Communication Upset Formula Effective Listening Thinking Traps Spacing Out Mission Statements After Call Process Metrics Productive Worrying Finding Your Customer’s Why Giving Compliments Exit Interviews Outsourcing The 80%/20% Rule Sam Walton’s 10 Rules
What are people saying?
Tips described in this book are functional, achievable, and actionable. Through Rosanne’s professional quest to “humanize” customer service, she has gathered ideas from many sources, and shares them with us in this book. A strong belief of mine, and the philosophy of my worldwide benchmarking efforts is: “All of us are smarter than any one of us.” In my opinion, this concept is what makes Rosanne’s new book a “must-read” for all. In short, by understanding what works for others, through Rosanne’s Tips, you can implement them, where applicable, at your own companies. Dr. Jon Anton, Adjunct Professor, Purdue University Center for Customer-Driven Quality.
I appreciate these tips as it helps me to better understand what is "standard" customer service expectations.
These tips are great! So many of the topics you cover in there hit close to home. Just wanted to give you some feedback. Thank you for the opportunity.
Thank you, Dr. Rosanne, for that true and encouraging Tip #47. I will remember reading this on the next encounter with the next person!!
I am enjoying receiving your Human Tech Tips! I really appreciate the info you provide.
Just a word of gratitude to say how much I appreciate reading your tips. I have been faced with a stressful crisis recently and the tips are all valuable to helping me recover.
I'm manager & owner of a small press company and we have a small and family-like atmosphere. It's special but like a small family - sometimes I feel like I'm the parent and I have children moaning to me about the others' behavior. Your recent articles about conflict are absolutely perfect and have provided me with much needed wise guidance.
The leading edge never felt so
smooth and understandable. Author,
speaker and thought leader, Rosanne
D’Ausilio brings her unique brand of
service-oriented insight to her
work.
Rosanne chose the right name for her
company: Human Technologies. She
never forgets that people are at the
heart of technical advancement and
service excellence. Her
professional integrity and
perfectionist’s approach to problem
solving have made her a resource
people turn to for fresh thinking
and practical solutions. She is
seen by many as a Johnny Appleseed
of best practices, spreading around
her helpful hints, which grow and
add value wherever they take root.
Bruce Belfiore,Chairman
www.BenchmarkPortal.com
If you're looking for someone with powerful information and strategies to help you then Rosanne is the one you absolutely "MUST" listen to! Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne thank you for everything!
Matt Bacak.
Frontier Marketing Intl, LLC
Atlanta, GA
Bonuses totalling over $700 include:
1) Customer Service and The Human Experience, Chapter 2 - Value $25
2) Wake Up Your Call Center: Humanize Your Interaction Hub, 4th edition, Chapter 2 - Value $25
3) MP3 Radio interview on Call Talk -Value $50
4) Sixty (60) minute consult/coach/goal setting session with Dr. Rosanne D'Ausilio - Value $500
5) The 10 Commandments of Email - Value $25
6) The Power of the Unspoken Word (body language) - Value $50
7) The Impact of Conflict Management Training on Customer Service Delivery--Overview of case study - value $50
For further information, contact Rosanne D’Ausilio at 845/222-2455
rosanne@human-technologies.com
order at www.customer-service-expert.com/Special.htm
© 2012 Customer-Service-Expert.com/Special
division of Human Technologies Global, Inc.
845/222-2455 - fax 928/223-6165
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